Our Standard Warranty/AMC Terms & Conditions
The Warranty/Guaranty of the product will be rendered null and void if:
The product is physically damaged. The product is modified, repaired, maintained, disassembled and/or by a party not authorized by Nelso®. The product is operated and/or maintained in ways other than recommended by Nelso® in the user manual in writing. The model no or serial no sticker of the product is removed, mutilated or tampered with any damage arising out of unauthorized modification or alteration, repair or use of any consumables or accessories other than those supplied by Nelso®. Any malfunction resulting from exposure to dirt, sand, water, dropping, fire and /or shock. Any malfunction resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries and from the connected appliances with the product.
The product's Warranty/AMC is restricted to manufacturing defects only. Other accessories like sensors, wires, antennas, connectors, etc., as well as consumables like batteries, are not covered by the product's Warranty/AMC. If a product's malfunction results from physical damage, burns, faulty connections, or electrical issues brought on by any external appliances connected to the product, the warranty/AMC does not cover functionality or any duty to repair or replace a defective product. Any other job like shifting the installed product from one place to another, disconnecting and reconnecting the product due to fault of connected appliances etc. are not covered by warranty or AMC. Any damage or malfunctions that occur to any connected external appliances with product are not the responsibility of Nelso®.